Front Desk Agent (Guest Services)

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
 
Responsibilities

• Perform check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Customer service attitude
• Rental Management Software Knowledge and MS Office Experience
• Excellent communication and organizational skills

• Health insurance
• Paid time off and Earned Sick-Time

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

• Customer Service: 1-2 years (Preferred)